Privacy Policy

What We Collect

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the site, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this information to communicate with you and screen our orders for potential risk or fraud.

Email Communications

If you subscribe to our newsletter, we will send you emails about new products, collections, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link at the bottom of any email. We will never sell or share your email address with third parties.

Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You may request deletion of your personal data at any time by contacting us.

Cookies

We use cookies to help remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future.

Third-Party Services

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.

Contact

For more information about our privacy practices, or if you have questions, please contact us at hello@royalflamecandle.co.